Scope
This policy addresses operational exceptions after a user sends a deposit. It does not create a right to a refund or recovery where the service, network, or provider cannot complete one.
Service and quote rules
LuxSwap operates as an automated non-custodial cryptocurrency conversion routing tool. The service does not hold or custody user assets, and never requests private keys or recovery seed phrases. A displayed quote applies for 60 minutes. The 1% commission is included in the quoted calculation. The displayed exact requested amount is honored only when the exact qualifying deposit is detected on the specified route before expiry and all required memo or tag instructions are correct.
Data and processing
LuxSwap AG (CHE-441.912.412), Bahnhofstrasse 65, 8001 Zürich, Switzerland, is the operator and controller for this service. For an order, the application processes the order reference, chosen routes, quoted amount, deposit instructions, transaction observations, status, and messages needed to operate the service. The application does not persist raw IP addresses. A public blockchain can independently make submitted transaction data visible. Privacy and legal requests are handled at legal@luxswap.pro.
Exceptions and review
A late deposit, underpayment, overpayment, wrong network, or missing or incorrect memo can require manual review and may change the operational outcome. Recovery may not be possible, including where an external network, provider, or technical condition prevents it.
Country and compliance
Service availability and restrictions are determined by configurable policy data, including country and compliance controls. A route, workflow, or payout option can be unavailable where that policy or an operational check requires it.
Retention and requests
Order records are retained for 5 years. Logs and IP data, where generated by infrastructure or a security control, are retained for 6 months. Support chats are retained for 1 year from the last message. After the applicable period, data is deleted or irreversibly anonymised unless a specific legal obligation, investigation, or live claim requires a narrowly scoped extension. User requests about personal data are handled at legal@luxswap.pro.
Publication status
This is version 1.1.0, effective 2026-09-30, approved for publication after business and legal review. The approval record is held by the operator. A material change is published as a new version with a new effective date rather than edited in place.